Frequently Asked Questions

1. What’s the status of my order?
  • Please contact Customer Service here or call 1-323-526-9838 for more information. Please note order processing can take 3-5 business days. 
2. How long will it take for my order to arrive?
  • Orders can take anywhere from 7-10 business days to arrive 
  • Please note some items will not ship until a later date. Check product descriptions for more details. 

3. How do I return an item I bought at www.GenesisOpenShop.com?

*Please note all returns must be sent by mail. We will not process any returns in person. 

Please contact us here for return information. 

Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.

4. Can I change or cancel my order?
  • Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please call 1-323-526-9838for more information.

5. How long will it take for my Return to process?

  • Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed. If you have any questions regarding your return, please contact us here.