*Please note all returns must be sent by mail. We will not process any returns in person.
*If your order was filled incorrectly or the product received was damaged please contact us directly here or call us at 1-323-526-9838. Please include your order number with your inquiry.
*Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed.
Orders from GenesisOpenShop.com can be returned or exchanged within 30-days of delivery. Please follow the instructions here to return your order.
- Worn or damaged merchandise is non-returnable. If the merchandise was damaged during shipment, please contact us here or call 1-323-526-9838.
- Items purchased online from GenesisOpenShop.com cannot be returned in store. These items must be returned or online.